CRM

Customer Management System

Customer Management System

Transform your Customer Experience with Oracle NetSuite CRM

Investing in a complete CRM system not only creates a more reliable database for you to work with, it also delivers a better customer experience overall. If you can segment your customers you will be able to reach them with relevant products and offers much more easily.

With NetSuite CRM, you will experience a continuous flow of information across the entire customer lifecycle — from lead to close and service, completely unified with finance, projects and other areas in your company. Oracle NetSuite CRM drastically reduces manual data entry, customer complaints, typing errors, etc., while you accelerate the growth of your company.

Benefits

Single source

Having a single view of a customer across all channels provides complete visibility into all online transactions and interactions.

Better sales performance

Gain visibility into pipeline and forecasts and simplify the sales process with a fully unified quote-to-order, cash flow, and customer service solution.

Increased customer satisfaction

Support teams can access customer information anytime, anywhere to increase customer satisfaction and retention.

Key Features

Customer Relationship Management: Oracle NetSuite CRM's powerful features include sales force automation (lead-to-order management), marketing automation (campaign management and relationship metrics), and customer service (after-sales).

Planning, Reports & Indicators: Unified and integrated data, reports, indicators (KPIs) and dashboards with information updated in real time to help your company monitor the business and make faster decisions.

Mobile Access on Device and Anywhere: With comprehensive support for mobile devices – iPhone, BlackBerry, or Android – you will always have access to commercial information in real time and can include orders so that your customer can be served more quickly.

360° view of your Customer and Business Partners: Control all elements of the sales process, including integrated marketing campaigns, lead management, pipeline management, order processing, business partners, commissioning, and post- sales.

Learn about NetSuite other ERP’s advantages

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Business Intelligence

Business Intelligence

Create and share KPIs and operational data through well-crafted, accurate reports – in minutes.
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Marketing Automation

Marketing Automation

Create highly targeted, personalized, and relevant campaigns – all leveraging Oracle NetSuite's unified enterprise insights.
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Sales Force Automation

Sales Force Automation

Manage customers and opportunities, have vision and access to all information in real time to speed up the deal closing process.
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Customer Management System

Customer Management System

Have a continuous flow of information throughout the customer lifecycle — from lead to closing and service, completely unified with finance, projects, and other areas in your company.
Read more

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